OBJECTIVE:

EXPERIENCE:

10/2011 - 8/2012

Industry: Medical Devices and Supplies

Dispatcher

*Record and maintain data related to the day's work load such as delivery confirmations, mechanical breakdowns and customer requests.*Receive and prepare work orders of durable medical equipment, monitor deliveries and pick-ups in progress.*Data entry*Provide ETA's to hospice and patients when requested.*Assist customer service in trouble shooting home medical equipment issues for patients and families.*Check audits to ensure all deliveries/pick-ups are accounted for

10/2008 - 4/2009

Industry: Transport and Storage - Materials

Driver Services/Dispatcher

*Receive incoming phone calls and make outgoing calls to qualified customers/shippers for the purpose of securing freight loads and delivering timely service.*Input orders details into a web-based freight management application, as well as internet-based load boards. *Scheduled drivers and carriers to orders as they are received, based upon customers’ equipment and timing needs, drivers’ locations, and related factors.*Initiate outbound calls to customers/shippers while drivers/carriers are on-site/location, resolving pick-up, delivery and other issues.*Troubleshoot and resolve potential delivery and pick-up problems before they result in service issues.*Assist in Safety and Human Resources *Provide customer service to the drivers in the areas of yard flow, fueling, administrative support, scheduling maintenance needs.*Maintained fuel related duties including reports and routing drivers to designated fuel stations.

3/2006 - 10/2008

Industry: Telecommunications Services

Dispatcher

*Dispatch and confirm facility locates by alpha page and computer for North Texas and Oklahoma in a timely manner to locators in the field. *Trade tickets for locators outside of group and paging them to correct locators daily. *Check audits to ensure all Emergencies and Short Notices are accounted for *Relay and document locate/damage information *Document actions by completing forms, reports, logs and records *File, fax, copy and type information *Keep information accessible by sorting and filing documents *Provide answering service with information regarding continuing issues and with names of on-call locators *Complete special projects and other duties assigned *Ticket searches for locators *Customer service *Data entry

12/2005 - 2/2006

Industry: Banking

Mail Coordinator/Temporary

*Operate mail preparation equipment (i.e envelope stuffer, mail folder, letter opener etc.)*Sort and deliver mail and parcels in a timely manner*Inserted paper and toner in fax/copier machines*Provide customer service to corporate employees.*Prepare work orders*Responsible for daily shipping of all outbound packages and U.S mail*Track Fed Ex, Lone Star, UPS and USPS mail as necessary to monitor performance. *Order, stock and inventory all shipping labels and supplies.*Receive deliveries and verifies/sign off on incoming freight.

9/2004 - 7/2005

Industry: Government and Military

Mail distribution clerk

*Counted, weighed and measured items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders and other records. *Sorted mail for city and rural route carriers*Prepared business reply and postage due accounts*Prepared mail for caller service*Mail and parcel distribution*Issued accountable mail such as registered, insured and certified mail to customers and mail carriers.*Determined method of shipment, utilizing knowledge of shipping procedures, routes and rates*Shipping and receiving*Post Office box clerk*Lobby director*Scanned packages upon arrival and pick up point*Prepared mail for shipment

9/2000 - 9/2004

Industry: Government and Military

City and Rural Route Carrier

*Sorted mail and parcels for mail carriers*Issued accountable mail such as registered, insured and certified mail to customers upon arrival. *Sorted and delivered mail in city and rural route in a timely manner*Post Office box clerk*Lobby director*Scanned packages upon delivery and arrival at pick up point

EDUCATION:

8/1989 - 5/1993

High School or equivalent

SKILLS:

Skill Name

Skill Level

LANGUAGES:

Languages

Proficiency Level